Last Updated: 29 Jan 2026

This Refund Policy applies to all purchases made through MARKET THINK CREATIVE HOLDINGS SDN. BHD.

1. General Policy

All purchases are final. Refunds are not provided unless the specific conditions outlined below are met. All refund requests must be submitted in writing to: 📧 Info@marketthinkcreative.com

2. Online Courses & Coaching (General)

We offer a conditional refund for live workshop attendees. You are eligible for a refund only if ALL the following conditions are met:

• You attended the full duration of Day 1 of the official delivery session;

• You have not attended Day 2 or any subsequent sessions;

• You notify us of your dissatisfaction in writing within 12 hours of the conclusion of Day 1; and

• You have not downloaded, accessed, or viewed substantial course materials, recordings, or replays beyond Day 1 content.

Not Eligible for Refund:

• Requests made after attending Day 2 or later sessions.

• Failure to attend due to personal scheduling conflicts, illness, or availability issues.

• If you have accessed the full library of recordings or proprietary materials beyond Day 1 content.

3. Futures Trading Courses (Special Conditions)

We stand by the quality of our education. A refund request will be considered only if ALL conditions below are met to demonstrate you have made a genuine effort to apply the methodology:

• The request is submitted within 30 days of the program start date.

• You provide verifiable proof of active homework completion, specifically:

• Screenshots of executed trades or setups marked on charts.

• Evidence that you followed the specific entry/exit rules taught in the course.

• Trade records showing no take-profit achieved

• Trades must reflect active participation, not simulated or demo activity

The Company reserves the sole and final discretion to determine whether the above conditions have been satisfied.

4. Non-Refundable Items

• SaaS / Software subscriptions once the account is activated or license key is issued.

• Coaching sessions that have already been conducted.

• Missed sessions or "no-shows."

• Administrative or processing fees (where applicable).

5. Refund Processing

Approved refunds will be processed within 14 business days via the original payment method where possible. Please note that your bank may take additional time to reflect the credit in your account.

6. Abuse Prevention

We reserve the right to reject refund requests in cases of:

• Repeated refund behavior (serial refunding).

• Bad faith usage (buying solely to download assets and refund).

• Misrepresentation of participation or falsified proof of work.

• Violation of our Terms & Conditions.